CIO Think Tank: Data and analytics at scale

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In July and August 2021, CIO held three virtual CIO Think Tank discussions that brought together 31 IT leaders to unpack one of the most important issues in enterprise technology today: maximizing the utility of data collected through multiple channels.

The goal of these discussions was to identify key challenges facing analytics initiatives and to offer a roadmap for IT leaders—as well as the technology industry—to overcome those obstacles. All participants drew on their experience and knowledge to describe strategic and tactical approaches to scaling analytics.

[ Download the full CIO Think Tank Roadmap Report: Data and analytics at scale ]

Data now flows through and among all aspects of an enterprise, as well as through customers and partners. This omnipresent reality means that data analytics transcends individual applications, with interwoven ecosystems of people, processes, and technologies. Our CIO Think Tank panelists shared their views about confronting this broad scope of work, including culture, hiring, training, organizational models, governance, and more.

Putting data analytics to work

For most CIOs, analytics projects top the to-do list. The ideal outcome is an array of insights that results in faster, more efficient operations.

For example, Mastercard receives thousands of requests from partner banks needing logo approval to issue new credit cards. Gurpreet Atwal, senior VP at Mastercard, said this approval process was previously slow and manual. Today, an algorithm crunches applicant data to score most requests, kicking exceptions to manual review.

Copyright © 2021 IDG Communications, Inc.



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